Business Rules of our Business:

#10 Assume full responsibility for the quality of our service
#9 Be honest and accurate in our advertising
#8Avoid promises that we can not deliver
#7 Do not give the customer the run around on customer service issues
#6Return phone calls and emails ASAP, within 24 hours
#5 Be on time for the service call, call the customer if you will be delayed
#4Promptly call the customer if the work or charges will exceed the estimate
#3 Use the BBB reliability reports before using a new vendor for our supplies
#2Never ignore complaints from the customer, always have the customer satisfied before closing the job
#1 Take advantage of every opportunity to promote honesty, integrity, and ethical business practices.

People: Eric Luke, the owner, is currently on Active duty with the United States Navy.  He has just finished his Masters Degree in Business Administration. Were does he find the time for the Navy, the business and his family?? He some how pulls off!! He states: “Prioritizing keeps things in order.”